Monday evening study hall

[Frieda]

Mo you are lucky because i passed the exam and will be totally ready to design all IT services in your new city based on business requirements and more of such matters.

[MoJoRiSin]

wow Frieda! that is great!
congratulations !!!
you are the
it girl*
now : )

so to speak

*to be

[YsaPur EsChomuw]

congratulations

[Frieda]

and here we go again

the 4 Ps of Service Strategy are:


perspective -> position -> plans -> patterns -> perspective -> etc

[Frieda]

Service Strategy covers 4 activities:

1. define the market
2. develop offerings
3. develop strategic assets
4. prepare for execution (high-level business plan)

[Frieda]

Strengths
Weaknesses
Opportunities
Threats


a SWOT analysis based on the DESTEMP criteria:

Demographic
Economic
Social / Cultural
Technologic
Ecologic / Environment
Market
Politics


S (internal) vs W (internal)
---------------------------------
O (external) vs T (external)


-> put results in confrontation matrix

------S-----------------W

O - expand -----improve
T - prevent-----kill

(combine your strongest S with the Strongest O)

[Frieda]

if an activity is complex, aggregate. if it is infrequent, disaggregate.

[Frieda]

a value network is a web of relationships that generate tangible and intangible value through complex dynamic exchanges through two or more organisations.


dammit, still no haiku

[Frieda]

Service value potential is the value added component based on the customer's perception of value from the service in comparison to what's possible using the customer's own assets.

[YsaPur EsChomuw]

Service value potential is the value added component based on the customer's perception of value from the service in comparison to what's possible using the customer's own assets.

excerpt from Hooker Handbook part I, p.12

[Frieda]

the Deming cycle is the basis of all quality and improvement models

plan
do
check
act

[Frieda]

dikw-model:

data - information - knowledge - wisdom

[Frieda]

the 7-step improvement process has 8 steps (really!)

0. identify vision, strategy, tactical goals, operational goals
1. define what you should measure
2. define what you can measure
3. gather the data
4. process the data
5. analyze the data
6. present and use the information
7. implement corrective action
0. identify vision, strategy, tactical goals, operational goals

[Frieda]

more 8 steps: Kotter 8-step approach to deliver change into an organization

1. Create a sense of urgency
2. Form a guiding coalition
3. Create a vision
4. Communicate the vision
5. Empower others to act on the vision
6. Plan for and create quick wins
7. Consolidate improvements and produce more change
8. Institutionalize the change

[brightpearl]

^Painful. I admire your ability to focus on what will help you at work.

I like Evil Mad Scientist Laboratories as an antidote to boring studies. You can find instructions for how to make an omelet in the shell, or bake Sierpinkski fractal cookies: